FESCO Helpline – Complete Guide to Complaint Numbers, Email, Phone & Online Support
Faisalabad Electric Supply Company (FESCO) provides electricity services to millions of consumers across Faisalabad Division. To facilitate customers, FESCO offers a dedicated Helpline and Complaint Management System where consumers can register electricity-related complaints through phone, email, SMS, and online portals. If you want to check your FESCO bill, visit fescoobil.pk.”
What is FESCO Helpline?
FESCO Helpline is a customer support service designed to resolve issues related to electricity supply, billing, meters, and safety concerns. When a consumer registers a complaint, a DMR / Complaint Number is issued, which helps track the complaint status until resolution.
| Service | Contact Details |
|---|---|
| FESCO Helpline (24/7) | 118 |
| Toll-Free Complaint Number | 0800-66554 |
| SMS Complaint Service | Send SMS to 8181 |
DMR / Complaint Number:
After registering a complaint via call or SMS, FESCO provides a DMR (Digital Monitoring Register) / Complaint ID, which is used to track progress and follow up.
Types of Complaints Registered on FESCO Helpline
1. Electricity Outage Complaint
Used for power failure, load shedding, low voltage, or fluctuation issues.
2. Overbilling or Wrong Bill Complaint
Registered when the electricity bill shows incorrect units, excessive charges, or wrong readings.
3. Meter Complaints
Includes faulty meter, fast/slow meter, damaged meter, or meter replacement requests.
4. Line Fault & Safety Complaints
For broken wires, transformer faults, electric pole damage, or dangerous situations.
5. New Connection & Delay Complaints
Used when there is delay or issue in new electricity connection processing.
6. Name Change or Tariff Issues
For correction of consumer name, category, or tariff applied on the bill.
FESCO Email Support
Consumers can also register complaints through official email addresses:
| General complaints | complaints@fesco.com.pk |
| Billing-related issues | billing@fesco.com.pk |
| Technical support | support@fesco.com.pk |
| General information | info@fesco.com.pk |
📌 Always mention your 14-digit Reference Number, CNIC, and complete address in emails.
Online Complaint System (PITC Portal)
FESCO’s online complaint system is managed by PITC (Power Information Technology Company). This system allows consumers to submit complaints digitally and track them using a complaint ID. DMR / Complaint Number:
After registering a complaint via call or SMS, FESCO provides a DMR (Digital Monitoring Register) / Complaint ID, which is used to track progress and follow up. For any FESCO bill complaints, you can submit your request directly on the official FESCO complaint portal.
Services Available Online:
Register electricity complaints
Track complaint status
Billing and meter issue reporting
Automated complaint reference generation
Role of PITC in FESCO Helpline
PITC is responsible for managing:
Complaint Management Systems (CCMS)
Electricity billing databases
Consumer records
Online and SMS complaint platforms
PITC ensures transparency, digital tracking, and faster resolution of FESCO complaints.
PITC Contact Details
| Email (CCMS Support) | ccms@pitc.com.pk |
| Escalation Email | qaccms@pitc.com.pk |
These emails are used if complaints are not resolved through normal channels.
FESCO Head Office Address
Faisalabad Electric Supply Company (FESCO)
West Canal Road, Abdullahpur
Faisalabad, Punjab, Pakistan
How to Register a FESCO Complaint?
You can register a complaint through:
Calling 118 or 0800-66554
Sending SMS to 8118
Sending an email to FESCO
Using the online complaint portal
Always keep your Reference Number or Consumer ID ready. For more information about your FESCO bill or related services, visit the official FESCO website https://www.fesco.com.pk/
Frequently Asked Questions (FAQs)
1. What is the official FESCO helpline number?
The official FESCO helpline number is 118. You can also call 111-000-118 or 0800-66554.
2. What is a DMR complaint number?
A DMR (Complaint ID) is a unique number provided after registering a complaint, used to track complaint status.
3. Can I register a complaint via SMS?
Yes, send your 14-digit reference number and complaint details to 8118.
4. How do I complain about an incorrect electricity bill?
You can call 118, email billing@fesco.com.pk, or submit an online complaint.
5. Who manages FESCO’s online complaint system?
The system is managed by PITC (Power Information Technology Company).
6. What if my complaint is not resolved?
You can escalate the issue by emailing qaccms@pitc.com.pk with your complaint ID.
Conclusion
FESCO Helpline provides multiple channels to register and track electricity-related complaints efficiently. With phone support, email services, and PITC-managed online systems, consumers can resolve their issues without visiting FESCO offices.